Shipping Information
-
Fast Dispatch
Orders for in-stock items will be dispatched within 48 hours of placing the order. Items ordered together may be shipped separately. Once shipped, you will receive an email with tracking information to monitor your package in real time. -
Worldwide Free Shipping
We offer free worldwide shipping. For countries with specific tax policies, we declare a lower value according to local customs regulations to minimize your customs fees. You can contact our customer service email for details about the declared value. -
Tax ID Reminder
Please be sure to include your relevant tax number or ID (e.g., CDF, PCCC, RUT, etc.) in the address line 2 field during checkout to ensure smooth customs clearance. -
Multiple Shipping Channels
We use multiple shipping channels to cover most global regions. If you are unsure whether we ship to your country, please contact us to confirm.
Return & Refund Policy
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Free Returns & Exchanges Within 14 Days
If your product has any quality issues or hardware defects (excluding human damage) within 14 days of receipt, you may request a free return or exchange. We will assist you throughout the process quickly and smoothly. -
Limited Warranty After 14 Days
For returns or exchanges requested after 14 days, we reserve the right to reject claims caused by human damage or faults unrelated to product quality. Please use your controller carefully to avoid damage. -
Lifetime Warranty on Software & Firmware
We provide lifetime technical support for software and firmware issues. Please contact our customer support anytime if you encounter any functional abnormalities or software glitches. -
No Returns for Non-Quality Issues
Due to international shipping costs and restrictions, products cannot be returned or exchanged for reasons unrelated to quality or functional defects. Please review the product description carefully before purchasing.
Shipping Information
-
Fast Dispatch
Orders for in-stock items will be dispatched within 48 hours of placing the order. Items ordered together may be shipped separately. Once shipped, you will receive an email with tracking information to monitor your package in real time. -
Worldwide Free Shipping
We offer free worldwide shipping. For countries with specific tax policies, we declare a lower value according to local customs regulations to minimize your customs fees. You can contact our customer service email for details about the declared value. -
Tax ID Reminder
Please be sure to include your relevant tax number or ID (e.g., CDF, PCCC, RUT, etc.) in the address line 2 field during checkout to ensure smooth customs clearance. -
Multiple Shipping Channels
We use multiple shipping channels to cover most global regions. If you are unsure whether we ship to your country, please contact us to confirm.
Return & Refund Policy
-
Free Returns & Exchanges Within 14 Days
If your product has any quality issues or hardware defects (excluding human damage) within 14 days of receipt, you may request a free return or exchange. We will assist you throughout the process quickly and smoothly. -
Limited Warranty After 14 Days
For returns or exchanges requested after 14 days, we reserve the right to reject claims caused by human damage or faults unrelated to product quality. Please use your controller carefully to avoid damage. -
Lifetime Warranty on Software & Firmware
We provide lifetime technical support for software and firmware issues. Please contact our customer support anytime if you encounter any functional abnormalities or software glitches. -
No Returns for Non-Quality Issues
Due to international shipping costs and restrictions, products cannot be returned or exchanged for reasons unrelated to quality or functional defects. Please review the product description carefully before purchasing.